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This allows us to utilize the resources we have to ensure increased uptime for our customerвЂ™s.

Part Availability вЂ“ Our service representatives are able to search the database remotely checking part availability of our in-house parts warehouse along with the field support staffs car inventory.

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Parts on Hand вЂ“ Field support teams carry a full stock of parts ensuring they arrive at your office with the correct items enabling on-site resolution.

Automated Parts Replenishment вЂ“ The e-Automate system enables our service representatives to automatically input parts remotely which in turn triggers our automated systems to replenish the technicianвЂ™s inventory.

This allows for immediate parts ordering and history tracking of all service performed.

Call Completion and History Tracking вЂ“ All calls are completed by the technician at the customerвЂ™s location and the information is uploaded into our automated system.

Upon receipt of the call the technician will contact you within one hour.

Immediate Call Notification to a Factory Trained Service Representative вЂ“ As soon as your call has been received it is immediately sent via cell network to the trained service representative.

A consistent team builds strong, knowledge-based relationships that improve the quality of each support experience.

Territory Based Support вЂ“ Local technical support teams are territory-based, which enables them to obtain a familiarity with your infrastructure and history of your equipment.

Remote Support вЂ“ Technology available to assist remotely through phone or computer which allows us to assist with issues that can be resolved within minutes.

Professional Services is achieved at the service representative level in order to minimize reschedules increasing overall uptime.

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Please contact us for a contract rate quote and free pre inspection of currently owned devices. Service contracts are available on all new and existing equipment. Genuine OEM parts and supplies are obtained direct from the manufacturer in order to maintain peak performance and increased uptime. Our factory trained certified representatives diagnose, repair and perform preventative maintenance on your office equipment. Information is shared with the home office in real-time вЂ“ we track all service history, including detailed part information. Field service representatives are empowered with the ability to get information, manage service activities, and input data while in the field using their smart devices and laptops. are automatically performed to ensure your system operates at peak performance.

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All retrofits, software updates, product enhancements, etc. The trademarks, logos, names of companies mentioned on this website are of property of their respective owners and are protected by law relating to trade, intellectual property and / or copyright (Directive 2004/48 / EC, Law 633 /, Decree No.Our factory trained certified technicians will thoroughly examine all areas of your system to ensure everything is operating to its maximum efficiency. Text of the laws relating to trademarks // Article 1a. The Logos on were found on the company's corporate website (therefore of public domain) and published to mere informative title and in order to give a correct description and identification of the replacement parts. If you do not find the spare part for your Kodak Lotem CtP, or your equipment is not in directory, please contact us via e-mail using the form reported in the 'contact' section of the site and we will search the availability and if it is possible send you an alternative offer. We guarantee full assistance on our spare parts and a warranty on the products as reported in the 'TERMS OF SALE' (please read carefully 'guarantee condition'). The spare parts for sale in this category may be new in their original packaging or reconditioned by our specialists staff and repackaged. New and reconditioned spare parts for Kodak Lotem CtP

Oce plotter parts